1. What is a Core Charge?

A core charge is a refundable deposit added to the price of a rebuilt or remanufactured part. This fee incentivizes customers to return their old part—referred to as the “core”—so it can be inspected, cleaned, and rebuilt to like-new condition. Once the core is returned and deemed acceptable, the charge is refunded.

Core charges serve several essential purposes:

• Ensuring a Supply of Rebuildable Parts – Encourages customers to return used parts, maintaining a steady supply for remanufacturing.
  

  ---

• Promoting Environmental Sustainability – Returning cores reduces waste and conserves resources, as rebuilding requires less energy and raw materials than manufacturing new parts.
  

  ---

• Lowering Costs for Customers – Rebuilt parts are often more affordable than new ones. Core charges help keep prices down.
  

  ---

• Improving Product Availability – The return of cores ensures that vital parts like injectors, blowers, and water pumps remain in circulation, reducing the risk of shortages or delays.

2. How Long Does It Take to Get a Core Refund?

Diesel Pro Power, Inc. allows up to 30 days from receipt to inspect all core returns and process the proper credit amount. However, in most cases, refunds are processed within 5-7 business days after approval.

Once the core is received, the process follows these steps:

• Inspection of the Core – The team will assess whether it meets the return criteria, including compatibility, completeness, and rebuildability.
• Refund Processing – If the core is accepted, the refund is typically issued to the original payment method.
• Rejection Notification (if applicable) – If the core does not meet the criteria, you will be informed of the reasons for rejection and possible options.

3. What Are the Requirements for Returning a Core?

To qualify for a core charge refund, your core must meet the following conditions:

• Timely Return – Cores must be returned within 30 days of the original invoice date.
• Rebuildable Condition – The core must be rebuildable according to the original manufacturer’s specifications. (See Guide Before Returning Your Core)
• Correct Part Number – The returned core must match the part number that was purchased.
• Completed Core Return Tag – The return must be accompanied by a completed core return tag.
• All Components Must Be Included – Essential components like caps, fittings, gears, and springs must be present. Missing parts may result in a rejected core.

4. How Do I Return a Core to Diesel Pro Power, Inc.?

To return a core, follow these steps:

1. Complete the Return of Goods Authorization (RGA) Form – Before sending the core back, fill out the RGA form to track and process your return efficiently.
   

   ---

2. Prepare the Core for Shipment – Securely package the core to prevent damage during transit. Cores damaged due to poor packaging may be rejected.
   

   ---

3. Ship the Core – Send the core to Diesel Pro Power, Inc. within 30 days of the original invoice date. Customers are responsible for freight and import duties when sending back a core.

5. What Happens After I Return My Core?

After receiving your core, Diesel Pro Power, Inc. will:

• Inspect the Core – The team checks compatibility, condition, and completeness.
• Process the Refund – If the core passes inspection, the refund is typically processed within 5-7 business days but may take up to 30 days.
• Notify You if Rejected – If the core is not acceptable, Diesel Pro Power will notify you of the reason for rejection and offer possible options.

6. What Are Common Reasons for Core Rejection?

Cores may be rejected for several reasons, including:

• Missing Components – Essential parts like caps, fittings, gears, or springs are missing.
• Physical Damage – Signs of damage such as broken rotors, cracked housings, or bent rods.
• Excessive Wear or Corrosion – Significant wear, pitting, or corrosion on essential parts like housing and rotors.
• Incorrect Part – The returned core does not match the part purchased.

For visual examples and detailed explanations, refer to Diesel Pro Power’s guide on core returns.

7. Can I Return a Damaged Core?

While minor wear and tear are expected, excessive damage, cracks, or missing components may lead to the rejection of your core return. If you’re unsure whether your core qualifies for a refund, contact Diesel Pro Power before returning it. Sending photos of the core for a preliminary review can save time and ensure it meets the required standards.  See Guide To What We Consider As Not Rebuildable

8. Are There Any Special Considerations for International Customers?

International customers are responsible for freight and import duties when sending back a core. It’s essential to ensure that the core meets all return criteria to avoid potential rejection and associated costs. If you have any doubts about your core’s condition, it’s advisable to send a picture to Diesel Pro Power for a preliminary assessment before shipping.

This guide ensures a smooth core return and refund process while minimizing the chances of rejection. If you have additional questions,  contact our customer service team.

Please follow and like us: