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Frequent Questions

  1. If you know the specific engine or transmission model you are working on and would recognize the part if you saw a picture of it then: go to our home page and select the application for the part (ex: Detroit Diesel, Twin Disc or Allison). Then, on the next page, find your model (engine or transmission). Select it and a series of part pictures and categories will be displayed. Scroll to find the category associated with the part you are looking for, (ex: injector tip will be under the injector category), click on the category and select the part you need. You can be confident that the part you choose will be specific to your applications model.

    The list of parts and pictures are arranged on our website in a logical order so you can conveniently find other items related to what you are needing.

  2. Please contact us via e-mail at sales@dieselpro.com or phone 1-888-433-4735 (if in the USA) or 305-545-5588 (if outside the USA). We will help you navigate the site to find the parts you need and complete your transaction. We would like you to have the best experience possible when using our site. Please also let us know if there is anything we can do to improve our site to make your future experience a more pleasant one.

  3. Contact us directly via e-mail at sales@dieselpro.com or phone 1-888-433-4735 (if in the USA) or 305-545-5588 (if outside the USA). We will add the specific part(s) you can't find to our website and help you to complete your special order purchase.

    Diesel Pro Power carries more than twice the number of parts displayed on our site but limits what is offered on our website to 99% of the fastest moving parts customers purchase online.This is to avoid overwhelming our customers with too many parts.

  4. To completely eliminate the possibility of error you must be sure to:

    • Know your engine or transmission model. Check with your mechanic if you are unsure

    • Then select your application from the list of engine and transmission models we service. To do this, go to our home page and click on the picture of the application that relates to your inquiry (ex. Detroit Diesel, Twin Disc, Allison, Engine Gauges, Marine Accessories) For engines and transmisisons, choose your model, For gauges choose from mechanical or electrical and for marine accessories choose the accessory type. Once selected, a series of part pictures will be displayed. These parts are specific for the engine or transmission model selected. There will be no errors. Scroll down to find your part, you will be abel to identify it once you see it. You will also find detailed product descpiptions for futher confirmation.

    • If you would like to confirm if a part listed online is specific to your engine, just provide us with your engine serial number and we will conduct a part search through our software to confirm if the part listed on our website matches your particular engine.

    • Once you have completed the 3 steps above, you can be assured that you have selected the right parts.

    • Please note that if at anytime you have questions, you can reach us via e-mail us at sales@dieselpro.com (for English) espanol@dieselpro.com (para Español) or telephone at 1-888-433-4735.

  5. Yes, the pictures online represent the actual part(s) you will receive.

  6. Yes, the quantities shown on the online pictures represent the quantities you will receive.

  7. All parts listed online are usually in stock and ready to ship out within 24hrs.

  8. All orders ship within 24hrs. upon your online order placement and payment confirmation.

  9. Yes, just select "In Store Pick Up" after clicking "Proceed to Checkout" and enter all the required fields for this option.

  10. Add items and quantities you would like to purchase to your shopping cart and click proceed to checkout. Select "USA Shipping" then, enter your complete billing and shipping information, click continue and the next page will provide you with options for the different shipping carriers and types of services offered to your ship to area. The shipping option of your choice will be automatically added to your total.

  11. Add items and quantities you would like to purchase to your shopping cart and click proceed to checkout. Select "International Shipping" then, enter your complete billing and shipping information, click continue and the next page will provide you with options for the different shipping carriers and types of services offered to your ship to area. The shipping option of your choice will be automatically added to your total.

  12. Yes. Just select "Wire Transfer" on the Payment Method Page and complete the checkout process. Wire Transfer Instructions will be emailed to you automatically once your order has been placed

  13. This rarely happens however, if you run into this situation, please contact us immediately by phone 1-888-433-4735 (if in the USA) or 305-545-5588 (if outside the USA). Via e-mail at sales@dieselpro.com (English) espanol@dieselpro.com (para Español) we will gladly help you complete your order.

  14. Unfortunately, our website is not able to reduce the sales taxes for orders shipped within the state of Florida. However, you can complete your order online including the sales taxes then send us a signed copy of your Florida sales tax certificate referencing your 9 digit order number. We must receive a valid Florida sales tax certificate on the same day the order has was placed in order for us to honor the refund, no exceptions. You can fax your sales tax certificate to 305-545-9557 or e-mail it to sales@dieselpro.com. We will arrange a full credit for sales taxes paid within 48 hours.

  15. All parts listed on our website are premium aftermarket Diesel Pro Parts manufactured for us under our brand name. All of our parts meet OEM (Original Equipment Manufacturer's) or exceed specifications. All original equipment manufacturers names, drawings, and parts numbers are used for identification purposes only, and we are no way implying that any of our parts are original equipment parts.

  16. Diesel Pro Premium aftermarket parts are manufactured for us under our brand name. We have been in business over 20 years working closely with over 200 factories to provide the list of parts we offer online. Our parts are manufactured to meet OEM (Original Equipment Manufacturer)or exceed specifications and are backed by Diesel Pro Power Inc. Diesel Pro Power Inc has been in business since 1989 backing all its products.

  17. Please refer to the following link on our website for core return details. Link: http://dieselpro.com/corerefunds. All re-buildable used cores must be shipped directly to our warehouse within 30 days of invoice date with all transportation charges prepaid. Our warehouse is located at 761 NW 3rd Street, Miami, Florida. 33128, please reference your invoice number on the return to assure that the proper account easily identified for the credit.

    • Big savings buying from the warehouse directly to you anywhere in the world.

    • Purchase with simplicity with the aid of pictures to identify the parts you needed.

    • No need for part numbers. 

    • Speak with a specialist who is knowledgeable about all our products.

    • Products are shipped out within 24 hours anywhere in the world.

    • Never speak with a recording.

  18. Yes, we will ship directly to you in the USA or outside the USA according to your instructions.

  19. Upon completion of your online order, you will immediately receive an email from Diesel Pro Power Inc confirming your nine-digit order number. We process all orders within 24 hours of payment confirmation. Upon shipment you will receive your tracking number via email. You can use your tracking number to check the status of your orders shipment directly online at anytime.

  20. No Problem, from the checkout page, simply enter your complete billing information as it appears on your credit card statement followed by your forwarder's complete contact information.

  21. Unfortunately, our website is not able to reduce the sales taxes for orders shipped within the state of Florida. You may however, complete your order online including the sales taxes then fax us your airway bill or bill of lading containing your consignee information our company name and our commercial invoice number. We must receive the proof of export within 7 business days of the invoice date. The information on the proof of export MUST match the information you provided to us upon placing your order, no exceptions. Fax or e-mail proof of export to 305-545-9557 or e-mail is to sales@dieselpro.com. We will arrange a full credit for sales taxes paid within 48 hours.

  22. Diesel Pro Power will provide you with technical information as it relates to navigating our website, locate parts, placing order, and shipping related questions.

    All questions that relate to engine troubleshooting, diagnosis, and installation must be referred to your mechanic and/or the original equipment manufacturer owner's manual for your specific equipment. Diesel Pro Power is not in a position to replace the physical inspection, troubleshooting or diagnosis of equipment from remote locations.

  23. No problem. There's no need for passwords at DieselPro.com. Just fill in your last used email in the Returning Customers area.