Diesel Pro Power, is part of the group of businesses classified under the Essential Businesses Category. We continue to receive and ship order within 24hrs to support the business and individuals that require our parts. We have however suspended all in-store pick-ups in order as a precautionary measure to further protect our staff from the potential of being exposed to the virus. All orders received are being shipped as usual.
Note: All shipping carrier have informed us that they are temporarily suspending on-time delivery guarantee. What this means is that your order will still be delivered but in some cases may not arrive at the specified time during the day.
COVID-19 Frequent Questions:
Q: Can I still order online?
A: Yes, you can still place orders with us and they will ship it within 24 hs.
Q: Is there anyone one that I can call to answer questions that I have?
A: Yes, our staff is ready and able to answer any of your questions during business hours. Click here to contact us.
Q: When will my order be delivered?
A: Before placing your order, we will ask you to choose a shipping method. Each option shows transit time and enable you to know when you can expect to receive your order. When you place the order, we will send you confirmation and upon shipping another email will be sent to you with the tracking information. You will always know where your order is and when it will arrive.
Q: Can I still return items?
A: Yes, this has not changed..
Q: May I pick up my order at your Store in Miami, FL, USA?
A: No, we have suspended in-store order pick up for the time being. All orders placed for delivery in Florida are delivered directly to you the next business day.
Q: Have your delivery methods changed?
A: No, everything remains the same.
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