100% Satisfaction Guarantee
When you order parts through Diesel Pro’s website, you are backed by our 100% Products Assurance Guarantee. Our goal is to make you an educated consumer and confident buyer. We want you to navigate with comfort and know that you are always in command. To do this, we have designed the site so that it be impossible to make mistakes in selecting the right part for your equipment .
Since every part is unique for its intended equipment we ask that you first identify your equipment model. Once selected, only the parts that apply to your particular equipment will show up. You will then see the actual picture, part number, and description to make your 100% assured guaranteed purchase. We are also available via telephone and e-mail to help answer any questions you may have during the navigation and ordering process.
We are so confident in our unique order assurance process, we back it up with our 100% Product Satisfaction Guarantee.
If for any reason you are not 100% Satisfied with our product simply return it within 30 days from date of the invoice for a full refund of the purchase price excluding shipping charges. In order for a return to be covered by our 100% Product Satisfaction Guarantee, our products must be returned:
• In their individual original packaging as shipped
• With original invoice or receipt
• In same re-sellable condition that was shipped. No used item will be accepted.
• With a valid Return Material Authorization (RMA), easily obtained by Contact us via telephone, email or fax.
This 100% Satisfaction Guarantee does not cover:
Gaskets, Seals, Manuals or any special non-inventory items not listed on our website. Non inventory special order items are marked as misc 1 or misc 2 when placing orders through our website. Other special order non inventory items placed manually through one of our sales representatives are identified as DP-NNI followed by a unique part number. For example, DP-NNI06254.
Diesel Pro Power implements a rigorous mandatory three phase inspection process prior to shipping each order to ensure that each item ordered is shipped accurately and in proper condition. In the unlikely event that an incorrect part is shipped, Diesel Pro Power will immediately arrange a pickup for the item and replace it with the correct part. All shipping costs will be on us. Our only requirement is that the item shipped back must be well packed in its original packaging and in a well protected box. Please contact us for RMA number.
Delivery Exceptions and Undeliverable shipments
If an order is shipped to the specified address and is returned undeliverable due to incorrect address or any other delivery exception not a result of an error by Diesel Pro Power, customer will be responsible for all shipping charges associated with the return shipment as well as any shipping charges for second delivery. On larger heavy weight orders freight company may require contacting customer prior to delivery. If customer is unreachable prior to delivery, the freight company will automatically return the order to Diesel Pro Power as undeliverable . In the event that a shipment is undeliverable due to the customer being unreachable, the customer is directly responsible for all return shipping charges in addition to a 25 percent restocking fee, applicable only should the customer choose for the order not to be redelivered.