General Return Conditions

• Return Window: Items must be returned within 30 days of the original ship date.

• Restocking Fee: A 15% restocking fee applies to all non-defective returned items. DPP must approve the return in advance.

• Return Authorization Required: You must request a Return Authorization Number (RA#) before shipping items back.

  Use This Link To Fill Out Your RGA

• Freight Responsibility: Return shipping costs are borne by the customer unless the item was incorrect or defective.

• Refund Method: Approved returns are refunded as a credit to the original payment method used.

• Exclusions: Returns will not be accepted for:

  • Used parts

  • Items installed or altered in any way

  • Items returned without an RA#

  • Items returned more than 30 days after shipment

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Defective Parts Policy

• Warranty Claim: If a part is found defective within the warranty period, DPP may repair or replace the part at its discretion.

• Warranty Period:

  • Remanufactured products: 6 months

  • New products: 12 months

• Claim Procedure:

  • Customer must submit a Warranty Claim Form and receive authorization before returning any product.

  • Returned items must be cleaned, drained, and packaged properly.

  • If warranty is approved, DPP will cover the return freight and cost of replacement/repair.

• Rejected Claims: If the claim is denied, the customer must pay return freight to receive the part back.

Special Order and Electrical Items

• Non-Returnable Items: Electrical components, special order items, and custom-built parts cannot be returned.

Core Return Policy

• Core Credits: Eligible cores must be returned within 30 days to receive credit.

• Condition Requirements:

  • Must be returned in rebuildable condition

  • Must be the same part number or configuration

• Core Deduction: Deductions may apply for damaged, incomplete, or unusable cores.

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Shipping Damage Claims

• All damages incurred during transit must be reported immediately to the carrier and DPP.

• Claims must be filed by the customer with the carrier directly.

Limitation of Liability

• DPP’s liability is limited solely to the replacement or refund of defective parts.

• DPP is not liable for:

  • Labor costs

  • Downtime

  • Consequential damages

  • Loss of income

  • Installation or removal expenses

Dispute Resolution

• Any legal action must be brought in Miami-Dade County, Florida, under the laws of the State of Florida.

• DPP may seek attorney’s fees in disputes.

• Arbitration and litigation clauses apply per the American Arbitration Association rules.

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