If you’ve recently purchased a rebuilt part for your engine, you may have noticed a core charge on your receipt. This additional fee often raises questions, but it’s an essential part of the remanufacturing process. Core charges not only ensure the sustainability of parts but also help keep rebuilt components affordable for customers like you. In this article, we’ll explain what a core charge is, why you’re paying it, and how Diesel Pro Power simplifies the core return process with a clear 30-day return policy and an easy-to-use RGA (Return of Goods Authorization) form.

What Is a Core Charge?

A core charge is a refundable deposit added to the price of a rebuilt or remanufactured part. This fee serves as an incentive for customers to return their old part—referred to as the “core”—so it can be inspected, cleaned, and rebuilt to like-new condition. Once the core is returned, the charge is refunded, provided the core meets the company’s return requirements.

For example, if you purchase a rebuilt turbocharger or blower, the price may include a core charge. Returning your old part ensures it can be recycled back into the remanufacturing process.

Why Am I Paying a Core Charge?

Core charges exist for several important reasons:

1. Ensuring a Supply of Rebuildable Parts

Rebuilders depend on a steady flow of used parts to maintain production. Core charges incentivize customers to return these essential components, keeping the supply chain moving.

2. Promoting Environmental Sustainability

Returning cores helps reduce waste, conserve resources, and minimize the environmental impact of producing brand-new parts. The rebuilding process requires far less energy and raw material than manufacturing from scratch.

3. Lowering Costs for Customers

Rebuilt parts are often significantly cheaper than new ones. Core charges make the rebuilding process economically viable, ensuring affordable options remain available.

4. Improving Product Availability

The return of cores ensures that vital parts like injectors, blowers, and water pumps remain in circulation, reducing the risk of shortages or delays.

How Does the Core Charge Work at Diesel Pro Power?

At Diesel Pro Power, we’ve streamlined the core charge and return process to make it as simple as possible for our customers:

1. Purchase the Rebuilt Part
   • When you buy a rebuilt part, the total price includes the core charge.
     

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2. Return Your Core Within 30 Days
   • You have 30 days from the date of purchase to return your used core. Before returning it, you must complete a Return of Goods Authorization (RGA) form. This form helps us track and process your return efficiently.
     

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3. Receive Your Refund
   • Once we inspect the returned core and confirm it meets our criteria, we’ll promptly refund the core charge.

What Are the Requirements for Returning a Core?

To qualify for a core charge refund, your core must meet the following conditions:

• Timely Return: Cores must be returned within 30 days of purchase.
• Complete RGA Form: You must fill out and include the RGA form with your return.
• Acceptable Condition: The core must match the part purchased and must not have excessive damage, cracks, or missing components.

Failure to meet these requirements may result in rejection of your core return or loss of your refund.

Examples of Rebuilt Parts With Core Charges

Core charges are typically applied to the following rebuilt parts:

• Blowers
• Injectors
• Fuel Pumps
• Water Pumps
• Cylinder Heads
• Transmissions
  

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These components are vital for engine performance, and rebuilding them ensures they meet or exceed OEM standards, offering you a reliable and cost-effective alternative to brand-new parts.

FAQs About Core Charges

Q: What happens if I don’t return the core within 30 days?

A: At Diesel Pro Power, cores must be returned within 30 days of purchase to qualify for a refund. If you miss this deadline, the core charge will not be refunded. This policy ensures we maintain a consistent supply of cores to support our rebuilding process. If you’re unsure whether you can meet the 30-day deadline, we recommend contacting our customer service team as soon as possible to discuss potential options. Please note that extensions or exceptions are not guaranteed and will be handled on a case-by-case basis.

Q: How do I get an RGA form?

A: You can request a Return of Goods Authorization (RGA) form by contacting Diesel Pro Power’s customer service team or visiting the Help Section on our website. This form is required to process your core return. It ensures we have the necessary details, such as your order number and core type, to track your return and process your refund efficiently. Once you’ve filled out the form, include it in the package with your core to avoid delays in processing. For assistance with completing the form, our support team is ready to guide you.

Q: Can I return a damaged core?

A: Yes, but there are limitations. Minor wear and tear is expected for used parts, but excessive damage, cracks, or missing components may lead to the rejection of your core return. For example, injectors or blowers with missing internal parts or structural damage may not be accepted. If you’re unsure whether your core qualifies for a refund, contact Diesel Pro Power before returning it. Sending photos of the core for a preliminary review can save you time and ensure your core meets the required standards.

Q: What happens after I return my core?

A: After you return your core, Diesel Pro Power will follow these steps:

1. Receipt of the Core: We’ll verify that your return includes the required RGA form. If the form is missing, processing will be delayed until we receive the necessary information.
   

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2. Inspection of the Core: Our team will inspect the core to confirm it meets the return criteria. This includes checking for compatibility, ensuring all key components are present, and assessing the core’s overall condition.
   

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3. Approval or Rejection:
   

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   • If the core passes inspection, we will process your refund promptly. Refunds are typically issued to the original payment method within 5-7 business days after approval.
   • If the core does not meet the criteria, we’ll notify you with the reasons for rejection. In some cases, you may have the option to have the core returned to you at your expense.

By following these steps, we ensure a smooth and transparent core return process.

Q: Why does Diesel Pro Power require an RGA form?

A: The RGA form is essential because it helps us match your returned core to the correct order, ensuring fast and accurate processing. It also helps us track returns and monitor inventory. Without the form, your refund may be delayed, as our team will need additional time to identify and verify your return. Completing the RGA form before sending your core ensures your refund is processed without unnecessary complications.

Q: What if my core is from a different manufacturer?

A: Unfortunately, Diesel Pro Power cannot accept cores from different manufacturers or incompatible parts. The returned core must match the part you purchased. For instance, if you buy a rebuilt turbocharger for a Cummins engine, the core you return must also be a turbocharger compatible with that specific engine type. If you’re unsure about compatibility, contact our team before initiating your return.

Q: How much is the core charge, and does it vary by part?

A: Core charges vary depending on the type of part being purchased. For smaller parts like injectors, core charges may be relatively low, while larger components such as turbochargers, blowers, or cylinder heads may carry higher core charges due to the cost and complexity of the remanufacturing process. Diesel Pro Power provides clear pricing, including core charges, on each product page, so you’ll know exactly what to expect before making your purchase.

By addressing these common questions, we hope to clarify the core charge process and make your experience with Diesel Pro Power as seamless as possible. If you have additional questions, don’t hesitate to contact our support team or visit the Help Section on our website.

Why Diesel Pro Power Makes Core Returns Easy

At Diesel Pro Power, we understand that dealing with core charges can feel like an added hassle. That’s why we’ve designed a straightforward return process with a clear 30-day policy and an easy-to-use RGA form. Our goal is to make it simple for you to return your cores and get your refund quickly.

By participating in the core return process, you’re helping to promote sustainability, reduce waste, and keep high-quality rebuilt parts affordable for everyone. Whether you’re buying turbochargers, blowers, injectors, or water pumps, you can trust Diesel Pro Power to deliver premium aftermarket parts with transparent policies and exceptional service.

Visit Diesel Pro Power today to explore our full range of rebuilt parts and learn more about our core return policy.

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